We may collect the following types of personal information:
Information You Provide to Us
When you place an order, create an account, fill out a form, contact customer support, participate in a survey, or take part in a promotion, we may collect:

• Name
• Email address
• Phone number
• Shipping address
• Billing address
• Order information
• Payment-related information
• Customer service communications
• Any other information you choose to provide

Please note that payment information is generally processed by third-party paymentproviders such as Shopify Payments, PayPal, Stripe, Airwallex, or other payment serviceproviders. We do not store your full credit card or payment card information on our own
servers.
Information Collected Automatically
When you visit our website, we may automatically collect certain information, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Click behavior
• Date and time of visit
• Referring website
• Information collected through cookies, pixel tags, and similar tracking technologies

This information is mainly used for website analytics, security, user experienceimprovement, and advertising performance measurement.

We may collect your information when:

• You visit our website;
• You create or log into an account;
• You place an order;
• You fill out a contact form;
• You communicate with customer support;
• You participate in surveys, promotions, or activities;
• You subscribe to email or SMS notifications;
• You interact with us through third-party platforms.

We may use the information we collect for the following purposes:

• To process orders, payments, shipping, returns, exchanges, and after-sales services;
• To provide customer support;
• To improve website functionality and user experience;
• To personalize product content and services;
• To send order confirmations, shipping updates, and service notices;
• To conduct website analytics and operational optimization;
• To run advertising, remarketing, and marketing performance analysis;
• To prevent fraud, abuse, unauthorized access, or other security risks;
• To comply with legal, tax, accounting, and regulatory requirements;
• To protect our legitimate rights and interests.

We use cookies, pixel tags, and similar technologies to help our website function properlyand improve your user experience.
We may use cookies to:

• Remember and process items in your shopping cart;
• Save user preferences;
• Understand website usage;
• Analyze website traffic;
• Measure advertising performance;
• Support remarketing advertising.

You can manage or disable cookies through your browser settings. Please note that if youdisable cookies, some website features may not function properly, including shopping cart, checkout, or account login functions.Where required by applicable law, we will request your consent before using non-essential cookies, advertising tracking technologies, or similar tools.

We may use Google Ads, Meta Pixel, TikTok Pixel, Google Analytics, Microsoft Clarity, Hotjar, or other similar tools to:

• Understand how users access and use our website;
• Analyze website performance;
• Optimize advertising campaigns;
• Measure advertising conversions;
• Display relevant advertisements to users who may be interested in our products.

These third-party tools may use cookies, pixels, or similar technologies to collect device information, browsing behavior, and advertising interaction data.You may limit certain advertising tracking features through your browser settings, advertising platform settings, or opt-out mechanisms provided by relevant third parties.

If you voluntarily subscribe to our email, SMS, or other marketing notifications, we may send you product information, promotional offers, website updates, or brand-related content.

You may unsubscribe at any time by using the unsubscribe link in our emails, following the opt-out instructions in SMS messages, or contacting us at cs@modobloomshop.com.

We do not sell, rent, loan, trade, or transfer your phone number or email address for profit.Please note that even if you opt out of marketing communications, we may still send you non-marketing service messages related to your orders, payments, shipping, account, security, or customer service.

We do not sell your personal information.However, we may disclose your personal information in the following circumstances:

• To service providers that help us operate our website, process payments, fulfill orders, provide customer service, or conduct our business;
• To comply with applicable laws, regulations, court orders, or government requests;
• To enforce our website policies, terms of service, or other agreements;
• To protect the rights, property, and safety of us, our users, or other third parties;
• In connection with a merger, acquisition, financing, sale of assets, restructuring, or similar business transaction.

Non-personally identifiable information may be used for statistics, analytics, advertising, or other lawful business purposes.

Our website may contain links to third-party websites, platforms, or services. We do not control these third-party websites and are not responsible for their privacy policies, content, or practices.

We encourage you to review the privacy policies of any third-party websites you visit.

Our products, website, and services are not directed to children under the age of 13. In accordance with the principles of the Children’s Online Privacy Protection Act (“COPPA”), we do not knowingly collect personal information from children under 13, and we do not knowingly market to children under 13.

If you are a parent or guardian and believe that a child under 13 has provided personal information to us, please contact us at cs@modobloomshop.com. We will take appropriate steps to delete such information within a reasonable time.

We take reasonable technical, administrative, and organizational measures to protect your personal information against unauthorized access, use, disclosure, alteration, or destruction.

• These measures may include:SSL encryption;Restricted access to sensitive data;
• Secure network environments;
• Payment information processed by third-party payment gateways;
• Regular security checks and vulnerability monitoring.

However, no method of internet transmission or electronic storage is 100% secure. Therefore, we cannot guarantee that your information will be absolutely secure in all circumstances.

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including for legal, accounting, tax, dispute resolution, and business operation needs.

When we no longer need your personal information, we will delete, anonymize, or securely retain it in accordance with applicable laws.

Depending on the laws of your region, you may have the following rights:

• The right to request access to the personal information we hold about you;
• The right to request correction of inaccurate or incomplete information;
• The right to request deletion of your personal information;
• The right to request restriction of or object to certain processing activities;
• The right to request a copy of your personal information;
• The right to withdraw consent previously given;
• The right to opt out of marketing communications;
• The right to lodge a complaint about our data processing activities.

To exercise these rights, please contact us at cs@modobloomshop.com.We may need to verify your identity before processing your request.

In accordance with the California Online Privacy Protection Act (“CalOPPA”) and other applicable California privacy laws, if you are a California resident, you have the right to understand how we collect, use, disclose, and protect your personal information. In accordance with CalOPPA, we agree that:

• Users may visit and browse certain parts of our website without creating an account;
• This Privacy Policy will be clearly posted on our website and accessible through a link that includes the word “Privacy” or “Privacy Policy”;
• This Privacy Policy will describe the categories of personal information we collect and the types of third parties with whom we may share such information;
• If we make material changes to this Privacy Policy, we will update this page and revise the effective date;
• Users may contact us or, where applicable, log into their account to update, correct, or request deletion of their personal information.

We do not sell your personal information. If you would like to access, correct, or delete your personal information, or if you have questions about our privacy practices, please contact us at:cs@modobloomshop.com

Some web browsers may offer a “Do Not Track” (“DNT”) feature that signals to websites that a user does not wish to be tracked.

Because there is currently no uniform industry standard for responding to DNT signals, our website may not respond to all Do Not Track signals. You may still manage cookies, advertising tracking, and certain data collection activities through your browser cookie settings, advertising platform preferences, or third-party opt-out tools.

If you choose to subscribe to our email notifications, product updates, or marketing communications, we may send you emails related to modobloom products, services, promotions, or brand content.

To comply with the CAN-SPAM Act, we agree to:

• Not use false or misleading subject lines;
• Not use false or misleading sender information;
• Identify commercial or marketing messages where reasonably required;
• Provide a valid unsubscribe method in our emails;
• Honor unsubscribe requests promptly;
• Not continue sending marketing emails after you unsubscribe, except where permitted by law or where the communication relates to transactional or service notices;
• Provide our company contact information where required.

You may unsubscribe at any time by using the unsubscribe link at the bottom of our emails or by contacting us at cs@modobloomshop.com.

If you are located in the European Economic Area, the United Kingdom, or another region with applicable data protection laws, you may have certain personal data rights under local law.

Subject to applicable law, you may have the following rights:

• Right of access: to request confirmation of whether we process your personal data and to obtain a copy of such data;
• Right to rectification: to request correction of inaccurate or incomplete personal data;
• Right to erasure: to request deletion of your personal data under certain circumstances;
• Right to restriction: to request restriction of our processing of your personal data under certain circumstances;
• Right to object: to object to certain processing based on our legitimate interests, including certain marketing or advertising processing;
• Right to data portability: to request a copy of your personal data in a structured, commonly used, machine-readable format, where applicable;
• Right to withdraw consent: where we process personal data based on your consent, you may withdraw that consent at any time;
• Right to lodge a complaint: you have the right to lodge a complaint with your local data protection authority.

To exercise these rights, please contact us at:

cs@modobloomshop.com

We may need to verify your identity before processing your request. We will respond to your request within the timeframe required by applicable law.

Where the GDPR or similar data protection laws apply to our processing activities, we may process your personal data based on one or more of the following legal bases:

• Performance of a contract: for example, to process your orders, payments, shipping, returns, exchanges, and customer service requests;
• Legitimate interests: for example, to improve our website, maintain security, prevent fraud, analyze business performance, and optimize user experience;
• Consent: for example, where required for marketing communications, non-essential cookies, or certain advertising tracking activities;
• Legal obligations: for example, to comply with tax, accounting, regulatory, consumer protection, or other legal requirements.
  
  

modobloom provides services to users in the United States, Europe, Japan, and worldwide. Because our operating company, RIVONEX HEALTH INNOVATION LIMITED, is located in Hong Kong, your personal information may be transferred to, stored in, or processed in Hong Kong, Mainland China, the United States, Japan, Europe, or other countries and regions.

These countries or regions may have data protection laws that differ from those in your location. Where required by applicable law, we will take reasonable safeguards to protect your personal information, including entering into data protection terms with service providers, limiting access to personal information, and applying reasonable security measures.

We may collect the following types of personal information:

Information You Provide to Us
When you place an order, create an account, fill out a form, contact customer support, participate in a survey, or take part in a promotion, we may collect:

• Name
• Email address
• Phone number
• Shipping address
• Billing address
• Order information
• Payment-related information

If you have any questions, requests, or complaints about this Privacy Policy or our handling of personal information, please contact us:

Brand Name: Modobloom

Company: RIVONEX HEALTH INNOVATION LIMITED

Website:www.modobloomshop.com

Address: Room 1801, Easey Commercial Building, 253–261 Hennessy Road, Wan Chai, Hong Kong

Privacy Contact Email: cs@modobloomshop.com