Due to personal hygiene and safety considerations, Modobloom products cannot be returned or refunded for reasons of personal preference once received, except for the specific circumstances listed in this policy.

Please carefully confirm product information before placing an order, including but not limited to product model, color, quantity, size, functionality, and delivery details.

We may collect the following types of personal information:

Information You Provide to Us
When you place an order, create an account, fill out a form, contact customer support, participate in a survey, or take part in a promotion, we may collect:

• Name
• Email address
• Phone number
• Shipping address
• Billing address
• Order information
• Payment-related information

You may request a return, refund, or other after-sales support within 30 days of receipt in the following cases:

2.1 Received Products Do Not Match the Order

Examples include wrong color, model, quantity, or products that clearly differ from the order information.

Please provide:

• Order number;
• Photos of the received product;
• Photos of the packaging;
• Description of the issue.

2.2 Product Quality Defects

Products with obvious manufacturing defects, such as broken structure, missing components, malfunction, or abnormal functionality.

Please provide:

• Order number;
• Clear photos or videos of the defective parts;
• Description of the issue.

2.3 Damage Caused by Logistics

If the product is damaged, deformed, or broken during shipping, please contact us promptly after receipt.

Please provide:

• Order number;
• Photos of packaging;
• Photos of damaged product;
• Shipping label photo, if available.

2.4 Undelivered Orders

If the order is not received within 30 days after shipment, please contact customer service with your order number. We will assist in tracking the shipment and provide further resolution.

Products eligible for return must generally meet the following requirements:

• Unused and in original condition;
• Retain original packaging, accessories, instructions, and all included items;
• Return request submitted within 30 days of receipt;
• For quality-related returns, individual assessment may apply;
• Returns must be confirmed by Modobloom customer service before shipping.

To avoid delays, please do not return items without prior confirmation. Unconfirmed returns may not be processed.

To request a return, refund, or after-sales support, please follow these steps:

1. Email cs@modobloomshop.com;
2. Include your order number, purchase email, reason for return, and any supporting photos or videos;
3. We will respond within 3 business days;
4. If approved, we will provide return instructions, replacement, or refund arrangements.

All returns must be approved by customer service before shipment.

Return shipping fees will be handled as follows:

• For defective products, shipping errors, or order discrepancies, shipping fees are covered by Modobloom;
• For returns due to buyer's personal reasons, shipping fees are borne by the buyer;
• If the buyer provides incorrect or incomplete shipping information, resulting in return, redelivery, or loss, all costs and risks are borne by the buyer;
• Unconfirmed returns are the responsibility of the buyer.

Once we receive and inspect the returned product and confirm it meets the refund criteria, we will refund the original payment method within 10 business days.

Refund timing depends on the processing speed of your bank, credit card provider, or payment platform, which may take an additional 3–7 business days.

Notes:

• Original shipping fees, taxes, duties, or other third-party charges may or may not be refunded depending on order specifics and applicable law;
• If the returned item does not meet the return criteria, we may not process a refund;
• Refund amounts will be based on the actual payment amount, considering any discount codes or promotions applied.
  
  

Orders Not Yet Shipped

If your order has not yet been shipped, contact cs@modobloomshop.com to request cancellation. Full refund will be issued upon successful cancellation.

Orders Already Shipped

If your order has been shipped, it cannot be canceled.

If you still wish to return the product after receipt, follow the return process outlined in this policy. For returns due to the buyer's personal reasons, return shipping fees are borne by the buyer.

The following circumstances generally do not qualify for return or refund:

• Products that have been used and are not defective;
• Products that have been opened and are not defective;
• Requests submitted after the 30-day return period;
• Damage caused by buyer negligence (e.g., drops, improper use, unauthorized disassembly);
• Packages undeliverable or lost due to incorrect or incomplete buyer address;
• Returns sent without customer service confirmation;
• Dissatisfaction due to personal preference (color, size, or personal usage preferences) without product defects;
• Delays caused by force majeure, customs inspections, local delivery exceptions, or other factors beyond Modobloom's control.
  
  

We strive to accurately display product images, colors, and dimensions. However, due to device display differences, lighting, and production batches, slight variations may occur. Such reasonable differences do not constitute product defects.

For any questions regarding returns, refunds, or after-sales service, please contact our customer service team:

Email: cs@modobloomshop.com

Include your order number, purchase email, issue description, and supporting photos or videos to help us resolve your case more efficiently.

Thank you for understanding and supporting Modobloom. We hope each product helps you manage your daily wellness routine more easily and effectively.