To provide you with a better shopping experience, we’ll process your order as quickly as possible.

• Processing Time: Orders are processed within 2–3 business days after being placed.
• Cancellation or Address Changes: Within 6 hours of placing your order, you may contact us at cs@modobloomshop.com to request a cancellation or update your shipping address.
• After Shipment: Once your order has been shipped, it can no longer be canceled.

The return window is 30 days from the date your order is delivered.

You may return an item in these cases：

• The product does not match your order — wrong colour, model, or quantity.
• The product has a manufacturing defect — broken structure, missing parts, or malfunction.
• The product was damaged in transit.
• Unopened products, for any reason. "Unopened" means the sealed product packaging has not been opened, and the item, packaging, accessories, manual, and all included items are complete and in original condition.

Returns are not accepted in these cases：

• The product has been opened or used and has no defect. This includes dissatisfaction based on personal preference — colour, size, or usage habits.
• The request is submitted after the 30-day window.
• Damage caused by drops, improper use, or unauthorised disassembly.
• Packages lost or undeliverable because the address provided was incorrect or incomplete.
• Items shipped back without prior confirmation from customer service.
• Delays caused by force majeure, customs inspection, or carrier exceptions.

Warranty issues

• Rhythm 1 and the Daily Case carry a 6-month limited warranty. If a functional issue caused by material or workmanship defects appears after the 30-day return window, file a warranty claim instead of a return — see our Warranty Policy.

To start a return you need your order number and the email used at checkout.

1. Email cs@modobloomshop.com with your order number, purchase email, reason for return, and clear photos or video of the issue.
2. We respond within 3 business days.
3. If your request is approved, we send return instructions and the return address.
4. Ship the item back within 7 days of approval, using a trackable service, and send us the tracking number.

Please note

• Do not ship anything back before customer service confirms your return. Unconfirmed returns may not be identified or processed, and any resulting cost is the buyer's.
• Returned items must be unused and in original condition, with the original packaging, accessories, manual, and all included items, except for products that have been opened and are being returned due to a quality issue confirmed and agreed upon by both parties.
• Please use a trackable shipping service. We cannot refund a return we do not physically receive, and we recommend shipping insurance for high-value returns.

Once we receive your returned product, we’ll begin processing your refund.

• Once we receive and inspect the return and confirm it meets the conditions above, we refund the original payment method within 10 business days.
• Your bank, card issuer, or payment platform may need an additional 3–7 business days for the refund to appear.
• The refund is based on the amount actually paid, after any discount codes or promotions.
• If the returned item does not meet the return conditions — used, damaged, altered, or incomplete — we may issue a partial refund or no refund.
• Original shipping fees, taxes, and duties may not be refundable.

Email: cs@modobloomshop.com

Include your order number, purchase email, a description of the issue, and supporting photos or video so we can resolve your case faster. We respond within 3 business days.

Global Returns Warehouse Address:

Recipient: modobloom
Phone: +86 19121565341
Room 635, 6th Floor, Building 2, No. 269 Tongxie Road, Changning District, Shanghai, China