Warranty period: 6 months from the date you receive the product.

• What it covers: functional issues caused by defects in materials or workmanship, under normal use.
• Products covered: Rhythm 1 and the Daily Case. Greeting cards, gifts, packaging, and promotional items are not covered.
• Remedy: once the issue is confirmed, free repair or replacement.

Issues that qualify

• Structural defects — magnetic components failing, broken lids, the product not closing or functioning properly, or other structural issues that affect normal use.
• Material defects — abnormal cracking, abnormal detachment, or obvious material flaws not caused by misuse.
• Workmanship defects — poor assembly, missing parts, or functional issues caused by production defects.

The following situations are not covered by this Warranty Policy, and Modobloom generally will not provide free repair or replacement:

• Normal wear — minor surface scratches, slight colour change, or everyday signs of use.
• Damage from drops, pressure, impact, fire, water, humid environments, or other accidents.
• Misuse, improper use, or failure to follow the product instructions, cleaning instructions, or safety guidelines.
• Microwave heating, or use outside the applicable temperature range of 10°C–40°C / 50°F–104°F.
• Cleaning with steel wool, abrasive brushes, corrosive cleaners, or bleach.
• Overfilling, excessive pressure, forced opening or closing, or improper storage.
• Deformation or damage caused by the temperature or nature of the contents placed inside.
• User disassembly, modification, or repair by an unauthorised party.
• Products outside the 6-month period, or without a valid order number or proof of purchase.
• Damage caused by force majeure or other factors beyond Modobloom's control.

How to Clean

• Clean thoroughly before first use.
• Wash with warm water and a mild detergent, then rinse well.
• Use a cotton swab to gently clean corners and small areas.
• Allow all parts to dry completely before storing pills or supplements.

Important

• Do not use steel wool, abrasive cleaners, or bleach.
• Do not heat in a microwave; the product contains magnetic components.
• Do not overfill, as this may affect proper opening and closing.
• Recommended operating temperature: 10°C–40°C (50°F–104°F).

• Email cs@modobloomshop.com with your order number or proof of purchase, a short description of the issue, and clear photos or video showing it.
• We respond within 3 business days after receiving complete materials, with next steps.
• If we need additional information — such as packaging, batch details, or additional photos — we’ll contact you before completing our review.
• If your claim is approved, we will send return or replacement instructions.

Depending on the product condition, the type of issue, stock availability, and applicable law, we may repair the product free of charge, replace it with the same model, replace it with an equivalent product of similar specification or value, or offer another reasonable solution.

• Limited-edition, special-edition, or discontinued products may not be replaceable with the same version. If the original is unavailable, we may provide a product of similar specification, function, or value.
• A repair or replacement does not restart the warranty period. Coverage continues for the remaining term of the original product's 6-month warranty, unless applicable law requires otherwise.

• Do not send the product back before customer service confirms your claim.
• Unconfirmed returns may not be identified or processed.

Email: cs@modobloomshop.com

Include your order number, purchase email, a description of the issue, and supporting photos or video so we can resolve your case faster. We respond within 3 business days.