We currently ship to 37 countries and regions:

• North America: United States*, Canada
• Europe: Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom
• Asia-Pacific: Australia, Hong Kong SAR, Malaysia, Philippines, Singapore, Thailand
• Oceania & Middle East: New Zealand, Saudi Arabia, United Arab Emirates

*Excluding Alaska, Hawaii, US territories (American Samoa, Guam, Puerto Rico, US Virgin Islands), the Marshall Islands, Palau, and military addresses (APO/FPO/DPO).

If your destination is not listed, it is not currently available at checkout. Some remote areas within supported countries may also be excluded.

Free shipping on orders over $95.

For orders under $95, shipping is calculated automatically at checkout based on your delivery address, order contents, and shipping method. The final amount is shown before you pay.

Import duties, taxes, and VAT are currently included in the shipping fee shown at checkout, so there is typically nothing extra to pay on delivery.

Coverage may vary by destination and local regulations. Please treat the checkout page as the source of truth — any charges not covered will be shown there before you pay.

• Processing: Usually 2–3 business days after your order is confirmed.
• Delivery: Usually 5–10 business days after your package is shipped and tracking becomes available.

Actual delivery times may vary depending on destination, public holidays, customs clearance, and carrier operations.

Once your package has been shipped, you will receive an email containing the tracking number. You can also log in to the modobloom website and check the tracking status on your order page.

We recommend checking your tracking information regularly to stay updated on the latest delivery status. Please note that tracking updates may occasionally be delayed.

To change your shipping address or cancel your order, contact us at cs@modobloomshop.com within 24 hours of placing it.

Once an order enters fulfillment or has shipped, it generally cannot be changed, canceled, or refunded, except where required by applicable law.

If a shipped order needs to be returned for reasons on the customer's side, return shipping and related fees are the customer's responsibility, except where local law requires otherwise.

Orders may ship from our fulfillment locations in China or the United States. Our logistics partners will select the most suitable shipping channel and carrier based on each order, including inventory availability, destination, and delivery requirements.

The actual fulfillment location, shipping method, and carrier may vary depending on the specific order and final logistics arrangement.

Please make sure your shipping information is complete and accurate before placing your order:

• Recipient name
• Street address
• Building, apartment, or unit number
• City and postal code
• Contact phone number

The customer is responsible for any delays, returns, losses, or additional costs caused by incorrect or incomplete shipping information.

Email: cs@modobloomshop.com

Include your order number, purchase email, a description of the issue, and supporting photos or video so we can resolve your case faster. We respond within 3 business days.