Shipping fees are calculated automatically based on the delivery address, order contents, and shipping method. The final amount will be displayed at checkout.

Some orders may be subject to customs duties, import taxes, VAT, or other clearance fees. Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee.

Orders are typically shipped through UPS, FedEx, USPS, or other logistics partners.

The carrier will be selected based on the destination, inventory availability, and shipping arrangements.

Once your order has been confirmed, we will process it as soon as possible.

• Processing time: Usually 2–3 business days.
• Tracking information: Once your package has been shipped, the tracking number will be updated on your order page and sent to you by email.
• Estimated delivery time: Usually 5–10 business days from the date your package is officially shipped and tracking information becomes available.

Actual delivery times may vary depending on the destination, public holidays, customs clearance, and carrier operations.

Once an order has been shipped, it generally cannot be canceled or refunded, except where required by applicable law.

Orders may be shipped from our warehouses in China or the United States.

The fulfillment location will be determined based on inventory availability, destination, and logistics arrangements.

Please make sure that your shipping information is complete and accurate before placing your order, including:

• Recipient name
• Street address
• Building, apartment, or unit number
• City and postal code
• Contact phone number

The customer is responsible for any delays, returns, losses, or additional costs caused by incorrect or incomplete shipping information.

Except where required by applicable law, Modobloom is unable to provide free replacements or refunds in such cases.

Additional information may be required for certain destinations:

• Mainland China, Hong Kong, and Macau: Please provide the recipient’s name and address in Chinese.
• Taiwan: Please provide the recipient’s name and address in Chinese, along with any identification information required for customs clearance. The recipient must register with the EZ WAY app in advance.
• South Korea: Please provide the recipient’s name and address in Korean, a Personal Customs Clearance Code, and a valid mobile phone number. All details must belong to the same recipient.
• Other destinations: Local customs authorities may require a tax identification number, passport number, or other clearance information.
  
  

Customs policies vary by country and region. Your order may be subject to customs duties, import taxes, VAT, or other clearance fees.

Unless otherwise stated at checkout, these charges are usually the responsibility of the recipient. modobloom does not control or determine the amount charged by local customs authorities.

We recommend contacting your local customs office before placing an order if you require further information.

We will make every effort to ship all items in your order together.

In some cases, an order may be divided into multiple packages. You will receive a separate shipping notification for each package.

To update your shipping address or cancel an order, please contact us within 24 hours of placing your order.

Once an order has entered the fulfillment process or has been shipped, it generally cannot be changed or canceled.

If a shipped order needs to be returned due to reasons attributable to the customer, the customer will be responsible for the return shipping costs and related fees, except where required by applicable law.

Once your package has been shipped, you will receive an email containing the tracking number.

You can also log in to the modobloom website and check the tracking status on your order page.

Please note that tracking updates may occasionally be delayed.

For any shipping-related questions, please contact us at:Email: cs@modobloomshop.com